Caterpillar ISO/TS 16949 QMS

Instructions

Results of this gap analysis of your quality management system will help you determine how much effort must be applied to transition to an ISO/TS 16949 QMS. In addition to providing a useful internal assessment, your responses will help The Ohio State University at Marion Alber Enterprise Center identify appropriate training tools to assist your organization to implement an ISO/TS 16949 quality management system.

Quality Management System � General Questions

1.	To what extent is your quality management system registered?

	ISO/TS 16949 Registered (5)
	ISO Registered & Core Tools Being Used (4)
	ISO 9001 Registered (3)
	Almost Registered (2)
	Not Registered (1)

2.	How well are the Core Tools effectively implemented (FMEA, APQP, PPAP, MSA, SPC)?

	All Manuals are Well Implemented (5)
	Good Implementation of Most (4)
	Using Some of the Processes, but not doing MSA or FMEA (3)
	Have Manuals Not Using Them (2)
	No AIAG manuals (1)

3.	We are measuring our processes and using the data for continual improvement?

	Continual Improvement is Being Derived from Use of the Process Metrics (5)
	Process Metrics are in Place (4)
	Process Maps and Metrics Established (3)
	Process Maps Available, No Metrics (2)
	Processes and Metrics are not defined (1)

4.	We are fully aware of our customers requirements & using their web site to ensure conformance (i.e., Caterpillar, Volvo, Wabash, others)

	Good Implementation and Internal Auditors using Customer Requirements (5)
	Engineering includes Customer Requirements on all Jobs as appropriate (4)
	Have All Manuals Available (3)
	Have Some to All Manuals Available (2)
	Do not have customer supplier quality requirements available (1)

5.	Our customers scorecards and customer satisfaction ratings are being managed at a good level?

	We are best in class and have won at least one Supplier of the Year award in the last two (2) years (5)
	We are best in class category with most suppliers (4)
	Most customer scorecards are OK (3)
	More than one customer scorecard is less than satisfactory (2)
	We are on probation by one of our customers (1)

6.	Our on-time deliver for the past year has been above X?

	100 (5)
	95 (4)
	88 (3)
	85 (2)
	80 (1)

7.	Our organization has implemented a continual improvement program such as Lean Manufacturing, 6 Sigma, Kaizen?

	System in place has enhanced business and world class competitiveness (5)
	Good system for improvement with many teams and results (4)
	System in place with results in progress (3)
	Some improvement results but not a system (2)
	No formal program (1)

8.	Our internal auditing program is effective with good corrective action follow-up?

	Audits are regular and viewed as a business improvement tool (4)
	Auditing is a regular activity (3)
	We are doing internal audits just ahead of customer or registrar (2)
	No formal internal audit program (1)

9.	Our process mapping is extensive and used in the internal audit program?

	We are meeting planned results and if a measurable drops below the goal an aggressive action plan is in place (4)
	Have identified all customer oriented processes & using them in internal auditing process (3)
	Have a good number of maps but not used for auditing (2)
	Only have one process map (1)

10.	Company has 5 or 6 measurable's most important to the organization?

	Meeting and if one measurable is below goal an aggressive action plan in place (5)
	We are meeting/exceeding our planned results (4)
	3 or more metrics in place (3)
	Less than 3 metrics in place (2)
	Not regularly using data at management level (1)

11.	Please total your scores to determine your training needs. You will be directed to a review page which will provide you the scoring.

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